Worst online experience EVER. Katarina Jewelry is dishonest, negligent and unprofessional. I have STILL not received any of the items ordered, despite multiple false claims in email correspondence with Katarina that items would be shipped, with NO effort by Katarina to resolve.
I have been advised multiple times that my partial order would be shipped and even received by a specific date (one item in my order is on back-order, but Katarina agreed to ship the remainder of the order). Katarina has provided bogus UPS tracking numbers - one to me in email correspondence and ANOTHER to Rakuten.com for this order. Neither of these tracking numbers was actually associated with my order, and in fact both of them were for orders with 'delivered' status to random city/state addresses - not mine.
I've never seen such blatant misconduct and/or disregard for proper customer service.
Posted by Nicole Briese on Friday, Mar 7, at 6:39 PM
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