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Mark and Graham Reviews

  • 15498449
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    I placed an order with Mark and Graham for their #1332113 weekender tote. The picture in their catalogue looked like excellent quality. I received the tote yesterday and could not believe my eyes! The leather in this tote is the poorest quality leather I have ever seen. I wasn't sure it was even leather. It is thin, very shiny and has no feel to it. I did read that there is no return on personalized items, so I only called to give them some feedback. The first rep that I spoke with listened to my review and put me on hold telling me that she believed that I could get a refund once she got a supervisor on the phone. I held for 5 minutes only to have another rep on the line who told me that the best that they could do was give me 15% credit. She put me on hold again and came back and issued me a $32.00 credit. She asked if that was to my satisfaction but I told her no. Buyer Beware!!! I would think twice before ordering from Mark and Graham. They are a division of Pottery Barn. more

  • 14361544
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    If you have tons of patience, are willing to call Customer Service and receive promises, delay tactics and downright incorrect info about your order, then by all means order from this company. They make "customer service" an oxymoron. It you are willing wait 3 mos. for your order, and in the meantime receive promises of shipment almost weekly, then order from Mark and Graham. They are a total disappointment. Oh yes, it's now 8 days before Christmas, and I'm still waiting the arrival of an order I placed Oct. 3rd! more

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Expired Coupons

  • Mark and Graham Coupons
    • Expired: Jun 24

    Personalize Your Canvas Bag

    No longer available
  • Mark and Graham Coupons
    • Expired: Jun 28

    Celebrate red + white + blue with Free Shipping

    No longer available
  • Mark and Graham Coupons
    • Expired: Jul 17

    Free Shipping on All Jewelry

    No longer available