On October 18, I ordered the Oscar de la Renta Solid Perfume Ring with Refill. On Nov. 7, I still have not yet received it and the status of my order on their website says "not yet shipped." Yesterday (11/6) I called to find out what was going on. After being on hold for approximately 10 minutes I was prompted to leave a message, which I did. Today I called at 9:07 am and got a recording stating that they were closed and to call when they were open (9 am - 7 pm EST). At that time I sent them a message through their website and still have gotten no response. I was hoping to purchase the Smart Relief Portable TENS unit today, but without having received my first order and no response on three attempts at contacting customer service I will not be purchasing from this company again. Very disappointing.
I was very excited for a great deal from this website, which I found using a site I trust, bradsdeals.com. I placed my order for the product on October 4th. Two weeks later, the product had not shipped. I contacted customer service. They replied the following day, and said my order would ship shortly, it could take up to 10 business days to process. So, I check back a few days later; no progress. A few days after, still nothing. I email customer service again, no response. It is now November 1st, and I received an email that my order had been cancelled & my PayPal account refunded. No further explanation. I will not be purchasing anything from this store again. If you don’t have something in stock, don’t sell it.
I bought a $5,000 diamond ring that was guaranteed to be authentic.Upon receipt, the diamond didn't meet their advertised claims nor the supplied documentation.
A 2.3 TCW diamond was rated as SI2 - no jeweler would give me this quality rating. I complained to SharkStores and issued a complaint number - but all I've heard is crickets. No response from the company, no response to voicemails or emails.
Seriously, spend your money elsewhere with a company that deserves your hard earned money.
I've made several purchases there over the years with no issues. But as soon as I needed service from them, I found out that it was nonexistent despite the many claims on their website. A while ago, I bought a watch and the strap broke after
2 months and they said I had to contact the manufacturer directly. I thought it was disappointing but not totally unreasonable.
More recently I bought a piece of diamond jewelry that arrived with a missing stone. The package was in mint condition and there was no lose stone to
be found in the box. It was clearly shipped out defective. They claimed their quality controls would have not missed it and refused to do anything about it because I picked up my shipment past their 14 return window. All my subsequent emails pleaded to reconsider were left totally unanswered.
If you have an issue with the item you received, you will get one very polite email to tell you to go get lost basically.
They plaster their website with customer satisfaction
Terrible shipping!! I ordered the sock deal on July 31st.....I STILL have not received them. I emailed them (there is no phone number) to find out where it was and they said the fine print states 10-12 business days for handling. Then shipping is more time! I will never order from them again.
Posted by Rebecca from Brad's Deals on Thursday, Dec 12, at 4:49 PM
TweetIf you’re on the hunt for a new PS4 console, Walmart has announced that they will have them in stock in stores nationwide at 8am on Sunday December 15th during their Christmas Countdown Savings Event. The press release also notes that they will have a limited number of PS4 consoles available online at Walmart.com. “When read more...
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