I'm surprised by the negative comments. I've got 10+ items from them and each item has always been as good or better than I expected. When paying 10-30 dollars for jewelry I don't expect to be getting large diamonds, or fine gems, but silver at relatively decent prices is always a plus, and what I find there meets that quality, plus with the coupons they consistently send me it makes the prices even better, then at times I can add Brads deals to the deals and get even lower prices. So I can't complain. And on top of that add a credit card that gives me a percentage back and I get an even better deal. Why would I ever be complaining. Know what you buy, and you won't be surprised by the quality. Besides shipping is free, so the deal is even better. I really enjoy everything I've bought from superJeweler and so has my wife, and I'll continue to buy from them. Happy buyer.
I see a number of negative reviews here but I've used this company 3 or 4 times and everything has gone smoothly. They have a nice selection of items and delivery was timely and the prices are reasonable. My friend likes butterflies and frogs and there always seems to be a fun selection of these items. I agree it's not Tiffany's but I will continue to buy from them.
the customer service staff James is useless. He was saying that he personally follows up the order for me because it was 2 months late and up to now, he still cannot give me an exact shipping date. It will be delivered "as soon as possible", and I wonder he is referring to next Christmas?
This is absurd. The customer service promised to reship the product on 8th Jan 2014 and now they come back again saying that they will try their best to deliver as soon as they can. They always make excuse for themselves, I don't know why they do not feel ashame of anything about this.
absolutely agreed. They just simply take the cash. my experience is the more expensive item you ordered, the higher change the item will fail to deliver. If you asked for refund. You have to wait for at least 30 days to ensure it is a shipping problem. They don't even bother to check the shipping status for you because the money is on their hands already
Nothing but trouble from this merchant. Ordered items for Christmas presents and as of 12/28 I still haven't received them. The reply from customer service at Superjeweler is that once I receive the items, I should ship them back unopened for my refund. Right, I'm going to wait that long!! Calling my credit card company first thing Monday morning!
Part 3 It seems a good news to me so I asked them again on the 23rd Dec when they will actually reship. They replied that they will reship by today (23rd December 2013) with a tracking number. I looked at my email box first thing on 24th Dec today and asked them the status. They replied that they made a mistake. They cannot ship until 8th or 9th Jan 2014 because the item is not available.
What on earth are they talking about? I simply don’t understand. From 16th Nov 2013 (the date I made the order) to 9th Jan 2014 is such a long long time.
I wish all staffs in Super Jeweler a very bad Christmas for the rest of your life.
Those customer support people did not help at all. They just simply say, "it usually takes 14 days for the package to arrive based on my experience", "okay, but it is 14 days now", "oh... if you still cannot receive this by 30 days, please contact us again."
I just want to write it here to ensure Super Jeweler really taking care of the request seriously, and to the international customer, their promise about 3-8 days is no point. I don't want you to be disappointed just as I am. It looks like after you pay and they don't care about the delivery. They just count the cash and it becomes not their fault at all.
I keep contacting them for the week of 9th Dec 2013, 16th December and they said you just have to wait for few more days, once 30 days period is reached, we will reship the order to you. I eventually wait until 30 days and ask them to reship the order to me. Eventually I have contacted them on 20th Dec and they said they would arrange to reship.
This is my recent experience with Super Jeweler. I have to put this in writing because if you are an international customer, I want to think carefully to make your order from this place. Their customer service staff, just to name a few, Elizabeth, Jason, Don and James, they are totally not helpful at all.
I have made an order on 16th Nov over US$99 to deliver to Hong Kong, and they informed me the package was despatched by DHL on 22nd Nov 2013 and provided me with a tracking number. The Super Jeweler website clearly stated that the delivery is within 3-8 days. Unfortunately below is the real situation.
Of course the package is still not arrived until now (24th December 2013) I have checked the DHL website the last update is at Frankfurt terminal and no update on this status since 30th Nov 2013.
I keep contacting Super Jeweler since 30th Nov that why the package has gone to Frankfurt? Could they contact DHL to locate exactly where the package is about?
Posted by Nicole Briese on Friday, Mar 7, at 6:39 PM
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