I bought a pair of 1 1/2 carat diamond stud earrings in white gold from SuperJeweler.com. The stones were totally beautiful and the price of $1999 was less than 1/2 of the jewelers that i shopped including Zales and Kays. I can say that if i ever need any jewelry of any kind, I will buy it from Superjeweler. I don't understand why superjeweler reviews are not better.
This is follow up review to my 1 star review below. I contacted the company again and explained how I had not received my credits. They were very nice and researched and said they saw I was supposed to have received the credits. They are mailing my refund. They explained that my credit was supposed to be updated in three areas in their system. It was updated in two and the one that was not updated was the one that issues the credit. I am giving them a three bc the quality of the earrings was not good and even though their customer service was nice when I spoke, I did have to call them again.
I've bought a number of items from SuperJeweler, both for myself and as gifts. (The good deals always make me look very generous come Christmas time.) It has always been a positive experience. Pretty, sparkly stones; fast shipping and helpful service. I've recommended them to my friends and my Dad buys my Mom stuff from them too. Can't beat.
Ordered frog earrings as a joke. Company sent two of the same item under different order numbers. One arrived damaged. Called customer service and explained what happened and told them I did not want either bc of bad quality. Cs apologized for multiple orders and damaged merchandise. Said they would credit both charges and not to worry about shipping undamaged one back, since shipping would be more than $5 that was paid. I was told to throw away. Well, I never received either $5 credit. $10 is not a ton of money, but it speaks volumes about the honesty and at the very least how badly managed the company is if they somehow "forgot" to credit my account.
Posted by Rebecca from Brad's Deals on Wednesday, Dec 4, at 4:22 PM
TweetIf you’re anything like most Americans, this will sound familiar: Your perfect sister-in-law boasted about being done with her Christmas shopping already during Thanksgiving dinner, but you haven’t even started. And because of the late Thanksgiving this year there’s one less shopping weekend to get it done between now and Christmas Day. Before you start read more...
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