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Toys R Us Customer Reviews

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Posted Nov 23, 2012
Did not enjoy my experience. When we went in the store there are signs everywhere advertising free lay a way. My wife and I asked a worker if lay a way was available tonight? He said " Yes it is available for tonight's sale" so being between pay periods we got several items, stood on line to checkout, get to the the individual who is suppose to tell you what register is open ( which she also did a poor job of as people that were behind us happened to et open registers while we stood in line again) told us she wasn't sure about lay a way, she goes and asks and states "we are not aging lay a way tonight, they told us all that when we came in". Really, just a second ago you weren't sure but then after asking someone you had been told. So we gave the cart to her and said goodbye. Wasted 3hrs of my life in tat packed pace for nothing because the help was either not informed or they are to stupid to listen to what they are told. Oh and a manager could not be found.
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Posted Nov 20, 2012
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