The hotspot worked for the first month, and I was supposed to be able to downgrade to the free plan after that first complimentary period. After four email exchanges and one phone call, they still had not downgraded me to the free plan. When they finally did after more emails, the hot spot didn't work at all, so that 500 mb of free data simply was not true- their CS said that is was only for 4g, not for 3G, on the free plan. So avoid these paperweights. "Free data" is a farce, a bait and switch.